INSIGHTS
News and Briefings.
Every day we work to improve outcomes for the healthcare sector. We are always ready to take on new challenges to support our customers and partners.
EXPECTATIONS AROUND THE CUSTOMER EXPERIENCE
January 18, 2022
Expectations is one of the biggest challenges to address because as technology continues to evolve, expectations continue to rise. For many healthcare organizations, there’s a lot of work before positive Customer Experience results can be realized.
PERSPECTIVES IN TIMES OF UNCERTAINTY
November 16, 2021
For organizations battling the COVID-19 crisis, it may be hard to envision what the world is going to look like in the future. What is clear is that uncertainty will remain constant. In uncertain times resilience and agility are important drivers of positive results, whatever the economic and business environment.
TELEHEALTH VISITS COULD TOP 1 BILLION IN 2021
March 12, 2021
The adoption of telemedicine shifted into hyper-drive over the past month, with virtual health-care interactions on pace to top 1 billion by year’s end, according to analysts at Forrester Research. That would represent a massive expansion from telemedicine usage before the coronavirus pandemic.